Thema "Betreff: Cannot find Smart Home Controller 2 with Company Phone" in Technische Probleme

Cannot find Smart Home Controller 2 with Company Phone

BobNordic — Thu, 26 Sep 2024 07:04:40 GMT

Hello,

I have just purchased a Smart Home Controller 2 and is working on setting this up.

I have been able to connect my 2 IPads to the controller. However since I am mainly only using

my IPhone (that is also managed by my company) I would like to use this for notifications and

smart home management. I am, however, unable to connect my IPhone to the controller even if

I am doing the same as for the IPads. I have looked through all settings and cannot find any visible

difference in the Wifi, BT, Smart Home settings and the company limitations should not affect this.

My IPads versions of IOS are 14.1 and 17.5.1. My IPhone version is 17.7.

Are there any known limitations of IOS versions or settings? Could you help me with hints of

where to look for a solution?

(Also, I hope more of the questions will be in English because it is very hard for a non-German

speaking to search the old discussions)

Betreff: Cannot find Smart Home Controller 2 with Company Phone

SebastianHarder — Thu, 26 Sep 2024 14:53:46 GMT

Hi @BobNordic,

just a quick guess: did you allow local network access in the iOS settings?

The app must be able to find the SHC in the local network.

Best regards,

Sebastian

Betreff: Cannot find Smart Home Controller 2 with Company Phone

BobNordic — Thu, 26 Sep 2024 17:24:46 GMT

@SebastianHarder Thanks for quick response and the hint!

However, local network access is allowed for the Smart Home app.

I also have ”private wifi adress” off and ”limit ip tracking” off for the wifi settings

and no vpn is active.

I also tried to connect both with the qr and with the ip adress without success.

I guess it is not possible to get more information from the app or the controller

that could simplify the failure analysis. (like a log)

Betreff: Cannot find Smart Home Controller 2 with Company Phone

BobNordic — Mon, 30 Sep 2024 06:49:36 GMT

Update: I succeeded to connect the business phone.

Not sure exactly what step was needed but these are my steps:

1. I wanted to try if Apple Home App could find the controller so I started a search with this app.

2. The Apple Home App could not find it so I pressed the function button (making the LED start blinking) on the controller to see if this is needed for the Apple Home App.

3. Still the Apple Home App could not find the controller, however while the lamp on the controller was still blinking I quickly switched to the Bosch Smart Home App and did a new scan.

-> This causes the Smart Home App to find the controller and directly go to the step to enter password and I could connect.

Now it works just as I want it. (I think it is a great system)

Betreff: Cannot find Smart Home Controller 2 with Company Phone

SebastianHarder — Mon, 30 Sep 2024 08:06:01 GMT

Sounds more like a coincidence, but great that it works now!