Thema "Betreff: Camera disconnected" in Technische Probleme

Camera disconnected

FrancoisL — Wed, 21 May 2025 10:50:29 GMT

Hello,

Our outdoor camera 2 got disconnected this night. After shutting down the power, it wasn't solved after a reboot. A blue light remains static.

Any advice ?

Thanks,

François

Betreff: Camera disconnected

Marcel_S — Wed, 21 May 2025 08:42:09 GMT

Hallo François,

Can you link this behavior to anything?
Did this happen after a SW update?
Or directly after commissioning the camera?

Please try:

- switch off camera for longer time (> 1 hour)

- power camera again and give the camera some time (> 1 hour)

Rgs / Marcel

Betreff: Camera disconnected

FrancoisL — Wed, 21 May 2025 09:07:34 GMT

It suddenly stopped working last night no specific event related to it. Ok I will try to disconnect it for one hour. Thanks !

Betreff: Camera disconnected

FrancoisL — Wed, 21 May 2025 19:10:06 GMT

Only a factory reset worked: https://community.bosch-smarthome.com/t5/technische-probleme/smarte-innenkamera-2-leuchtetdauerhaft-blau-keine-reaktion-auf-reset/m-p/83397#M30285

Is there a way to check the logs to see what happened last night at 4am ?

Betreff: Camera disconnected

Ulrike — Thu, 22 May 2025 07:26:13 GMT

Hello @FrancoisL,

please send me the support code from the camera app (you can find it under Settings --> Support --> Activate access by support) through personal message.
Then a 16-digit code will appear - with this we can read out the error logs of the camera.

Smart regards

Ulrike