Thema "Betreff: Room issue - Room Thermostat I and Radiator thermostat II" in Technische Probleme

Room issue - Room Thermostat I and Radiator thermostat II

misa15 — Tue, 08 Nov 2022 08:41:03 GMT

Good morning,

Used

- 10.11.268

- Android App 10.10.30

Room1 - + (here is issue)

Room2 - + (here is without issue)

When is power supply outtage (lost the power supply of the house) then after energizing and finish the start up of router and

1. Regulation in Room2 is still working without any problem,

2. Issue description - In Room1 overview is showed small circle with i (information) - "There is no controllable device in this room, To add radiator thermostat or smart plug, tap "Add device" ".

I now one possibility of repair this fault is change to other room and then back. But last month I must to do it minimally 5 times (due outtages and electricity exchange). It is very unpracticall because this rechange must be made for 4 rooms (where are combination : and )

Thank you in advance for investigation and repair the issue.

If you need further info, please write me again.

Betreff: Room issue - Room Thermostat I and Radiator thermostat II

mvalero — Tue, 15 Nov 2022 13:34:38 GMT

Guten Tag, ich habe genau das gleiche Problem nach jedem Update gehabt, ein oder mehrere Räume bleiben in diese "There is no controllable device in this room, To add radiator thermostat or smart plug, tap "Add device" " Status, und zwar mehrere Stunden. Wenn man das Device kurz auf ein anderen Raum und wieder zurück setzt, ist die Meldung weg.

Good morning, I've had exactly the same problem after each and every update. One or more of the rooms stay in that - "There is no controllable device in this room, To add radiator thermostat or smart plug, tap "Add device" ". status undefinitely. Only moving the device to another room helps.

Betreff: Room issue - Room Thermostat I and Radiator thermostat II

misa15 — Tue, 15 Nov 2022 17:58:22 GMT

Good evening,

here is sumarize

Today 7:09 BSH updated to 10.11.2690-27597.

Now 18:57 issue still showed like described up (info circle)...

New update not solve the problem...