Camera disconnected

[FrancoisL]

Hello, 

Our outdoor camera 2 got disconnected this night.  After shutting down the power, it wasn't solved after a reboot.  A blue light remains static.

Any advice ?

Thanks,

François 

[Marcel_S]

Hallo François,

Can you link this behavior to anything?
Did this happen after a SW update?
Or directly after commissioning the camera?

Please try:

- switch off camera for longer time (> 1 hour)

- power camera again and give the camera some time (> 1 hour)

Rgs / Marcel

[FrancoisL]

It suddenly stopped working last night no specific event related to it.  Ok I will try to disconnect it for one hour.  Thanks !

[FrancoisL]

Only a factory reset worked: https://community.bosch-smarthome.com/t5/technische-probleme/smarte-innenkamera-2-leuchtetdauerhaft-...

Is there a way to check the logs to see what happened last night at 4am ?

[Ulrike]

Hello @FrancoisL,

please send me the support code from the camera app (you can find it under Settings --> Support --> Activate access by support) through personal message.
Then a 16-digit code will appear - with this we can read out the error logs of the camera.

Smart regards

Ulrike