Can’t connect to apple HomeKit

[Samantha]

When I go on partners - Apple HomeKit. I get an error message that the license server is currently not responding and I should try again. I keep trying and it prompts the same message. What is this server and how can I fix this?

[Sabrina]

Hi @Samantha,

Please excuse the inconvenience. Currently, there may be isolated problems with the accessibility of the license server. We are already working on a solution. Please be patient a little longer.

In the meantime, may I ask you to contact our service team via the contact form on our website? Please also include the MAC address of your Bosch Smart Home Controller. Afterwards you are welcome to send me your ticket number here.

Thank you for your understanding.

Best Regards

Sabrina

[ymauron]

Hi,

I have exactly the same issue. Is there a fix available now ?

[SmartHomeGuru]

Hi @ymauron, there is no need for a fix. Restart the controller 1x should solve the problem.

best regards

SmartHomeGuru

[TechGuru]

Restarting does not solve the problem , it just keeps failing

[Philip]

@TechGuru, Thanks for your patience. In case you have a Bosch Smart Home Controller of the first generation then be so kind and restart the controller again. Reason: We have optimized our backend processes. This was done by the mid of the week. The issue is solved. 

Thanks and best regards, Philip 

[TechGuru]

Hi all,

can confirm, I raised a ticket with the backend team and they fixed the HomeKit issue.