am 26. September 2024 09:04
Hello,
I have just purchased a Smart Home Controller 2 and is working on setting this up.
I have been able to connect my 2 IPads to the controller. However since I am mainly only using
my IPhone (that is also managed by my company) I would like to use this for notifications and
smart home management. I am, however, unable to connect my IPhone to the controller even if
I am doing the same as for the IPads. I have looked through all settings and cannot find any visible
difference in the Wifi, BT, Smart Home settings and the company limitations should not affect this.
My IPads versions of IOS are 14.1 and 17.5.1. My IPhone version is 17.7.
Are there any known limitations of IOS versions or settings? Could you help me with hints of
where to look for a solution?
(Also, I hope more of the questions will be in English because it is very hard for a non-German
speaking to search the old discussions)
am 30. September 2024 08:49
Update: I succeeded to connect the business phone.
Not sure exactly what step was needed but these are my steps:
1. I wanted to try if Apple Home App could find the controller so I started a search with this app.
2. The Apple Home App could not find it so I pressed the function button (making the LED start blinking) on the controller to see if this is needed for the Apple Home App.
3. Still the Apple Home App could not find the controller, however while the lamp on the controller was still blinking I quickly switched to the Bosch Smart Home App and did a new scan.
-> This causes the Smart Home App to find the controller and directly go to the step to enter password and I could connect.
Now it works just as I want it. (I think it is a great system)
am 26. September 2024 16:53
Hi @BobNordic,
just a quick guess: did you allow local network access in the iOS settings?
The app must be able to find the SHC in the local network.
Best regards,
Sebastian
am 26. September 2024 19:24
@SebastianHarder Thanks for quick response and the hint!
However, local network access is allowed for the Smart Home app.
I also have ”private wifi adress” off and ”limit ip tracking” off for the wifi settings
and no vpn is active.
I also tried to connect both with the qr and with the ip adress without success.
I guess it is not possible to get more information from the app or the controller
that could simplify the failure analysis. (like a log)
am 30. September 2024 08:49
Update: I succeeded to connect the business phone.
Not sure exactly what step was needed but these are my steps:
1. I wanted to try if Apple Home App could find the controller so I started a search with this app.
2. The Apple Home App could not find it so I pressed the function button (making the LED start blinking) on the controller to see if this is needed for the Apple Home App.
3. Still the Apple Home App could not find the controller, however while the lamp on the controller was still blinking I quickly switched to the Bosch Smart Home App and did a new scan.
-> This causes the Smart Home App to find the controller and directly go to the step to enter password and I could connect.
Now it works just as I want it. (I think it is a great system)
am 30. September 2024 10:06
Sounds more like a coincidence, but great that it works now!